Hello, we want you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within 14 days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.
This is not aplicable for pendants, earrings, bracelets or any jewellery for reasons of hygiene. Sorry for any inconvenience.
Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used or opened.
- In the event that the customer has filled the order with incomplete address, we don't take responsibility for the loss of the purchase. We are sorry for any inconvenience, no return or replacement of the purchase will be made. Please double check the address at the time of checkout. Thank you for your understanding .
Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
Healing Forest Family
60 Pickering Drive, MK4 2EE -Milton Keynes -United Kingdom
Please contact us by email firstname.lastname@example.org if you would like to return an item so we can provide you with the relevant information.
We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s) according to our policy, above. If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund.
You will be notified of this cost at the earliest opportunity. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s).
Overseas customers may be subject to import duties which are levied once your order arrives in your country. Additional charges for customs clearance must be borne fully by you since we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and you must contact your local customs office for further information. If you refuse to pay any such charges and your order is returned to Healing Forest HF, you will be charged for all costs incurred in connection with this return plus our original shipping charge to your address.